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How we handle your information,
and the terms of our transactions.
Our Privacy Policy, together with the notation required under Japan's Act on Specified Commercial Transactions.
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Privacy Policy
Privacy Policy
Operating Company: Rainbow Star Co., Ltd.
1. Compliance with Laws and Regulations
We handle personal information appropriately in accordance with Japan's Act on the Protection of Personal Information, related laws and regulations, and our own internal privacy rules. We ensure that this policy is communicated to and observed by all employees and related personnel.
2. Purpose of Use
We use guest information for the following purposes: ・ Operations across all hotel services ・ Sending information on plans, products and related guidance ・ Email newsletters and correspondence ・ Responding to surveys and inquiries ・ Compiling and publishing statistical data — such as guest trends and market research — that does not identify individuals
3. Disclosure to Third Parties and Management of Service Providers
We will not disclose or provide your personal information to any third party without your consent, except for disclosures required by law and entrustment to service providers within an appropriate scope of use.
4. Safe Management of Personal Information
We manage the personal information we hold appropriately, and work to prevent leakage, alteration, loss, destruction and unauthorized access through measures including thorough internal training.
5. Disclosure, Correction, Deletion and Other Requests
Requests for disclosure, correction, deletion or suspension of use should be directed to the contact below. We will respond appropriately within the scope of the original purpose of use.
6. Other Matters
Any changes to this Privacy Policy or the way personal information is handled will be announced on our website without delay.
Notation
Notation Based on the Act on Specified Commercial Transactions
- Service Provider
- Rainbow Star Co., Ltd. — Kobe Seishin Oriental Hotel
- Representative
- Akira Takagawa, President
- Business Address
- 5-6-3 Kojidai, Nishi-ku, Kobe, Hyogo 651-2273, Japan
- Telephone
- +81-78-992-8111 (10:00 – 18:00)
- info@seishin-oh.co.jp
- Payment Methods
- On-site payment / Credit card (prepaid)
- Price
- Varies by plan
- Additional Fees
- None
- Quantity
- Varies by date and by plan
- Application Period
- Reservations accepted up to the day of arrival
- Delivery of Service
- On the date specified at the time of reservation
- Cancellation & Refunds
- Due to the nature of the services provided, no refunds will be made after the service has been rendered.